Privacy Policy

Last Updated: 2 June 2026

1. Who We Are

AISCKOP Technologies Ltd ("AISCKOP", "we", "us") is a fermentation intelligence company based in Scotland, UK. We operate the AISCKOP platform and API services.

Data Controller: AISCKOP Technologies Ltd
Contact: hello@aisckop.co.uk
Address: Scotland, United Kingdom

2. What Data We Collect

2.1 Account Information

When you register, we collect: name, email address, organisation name, industry, and use case description.

2.2 Usage Data

We collect: API query logs, search topics, domain selections, IP addresses, browser type, timestamps, and error logs. This helps us maintain service quality and detect abuse.

2.3 Payment Data

Payment processing is handled by Stripe. We do not store your credit card details. Stripe's privacy policy applies to payment data.

3. How We Use Your Data

To provide, maintain, and improve the Service
To authenticate your API requests and enforce rate limits
To communicate with you about your account, updates, and security alerts
To analyse usage patterns and improve our algorithms (anonymised where possible)
To comply with legal obligations

4. Legal Basis for Processing (GDPR)

Under UK GDPR, we process your data on the following bases:

Contract: Processing necessary to provide the Service you subscribed to
Legitimate Interests: Service improvement, fraud prevention, and security
Consent: Marketing communications (you may opt out anytime)
Legal Obligation: Tax, accounting, and regulatory compliance

5. Data Sharing

We do not sell your personal data. We share data only with:

Cloud Infrastructure: Hostinger (web hosting) — EU-based servers
Payment Processor: Stripe — for billing and subscription management
Analytics: We may use anonymised data for platform analytics
Legal Authorities: When required by law or court order

6. Data Retention

Account data: Retained for the duration of your subscription plus 2 years
API logs: Retained for 12 months for security and debugging
Deleted accounts: Personal data is deleted within 90 days of account closure, except where legal retention requirements apply

7. Your Rights (GDPR / UK Data Protection Act)

You have the right to:

Access the personal data we hold about you
Rectify inaccurate or incomplete data
Request erasure ("right to be forgotten")
Restrict or object to processing
Data portability — receive your data in a structured format
Withdraw consent at any time
Lodge a complaint with the UK Information Commissioner's Office (ICO)

To exercise these rights, email hello@aisckop.co.uk.

8. Security

We implement industry-standard security measures including TLS encryption in transit, access controls, and regular backups. However, no system is 100% secure. You are responsible for maintaining the confidentiality of your API keys.

9. Cookies

We use essential cookies for authentication and session management. We do not use third-party tracking cookies for advertising.

10. International Transfers

Your data is stored on servers within the European Economic Area (EEA). If we transfer data outside the EEA, we ensure appropriate safeguards are in place (Standard Contractual Clauses).

11. Changes to This Policy

We may update this Privacy Policy periodically. We will notify you of material changes via email or platform notice.

12. Contact

For privacy-related questions or data subject requests, contact:
hello@aisckop.co.uk
AISCKOP Technologies Ltd, Scotland, UK